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Michael Page International is Hiring a Service Desk Analyst Near New York, NY
Job Details
We seek an IT Service Desk Analyst who is responsible for providing technical support and assistance to internal staff and pension holders, ensuring smooth operations of digital systems and platforms. They troubleshoot issues, offer guidance on pension-related inquiries, and maintain a high standard of customer service to facilitate efficient management.
Client Details
A sizable Super Fund, aiding its members in attaining optimal financial standing for retirement.
Description
- Provide technical support and assistance to internal staff and external users.
- Troubleshoot and resolve hardware, software, and network issues.
- Document and track incidents, requests, and resolutions in a ticketing system.
- Offer guidance and instructions to users on utilizing systems and software effectively.
It's imperative that this candidate is resourceful and eager to learn!
Profile
- 1-2 years of Service Desk experience is required
- This candidate must be resourceful and eager to learn!
- Excels in troubleshooting hardware, software, and network issues swiftly and effectively, ensuring minimal disruption to operations.
- Demonstrate meticulous attention to detail in documenting and tracking incidents and resolutions in a ticketing system
Job Offer
This position offers great pay and benefits!
Apply today using the link and your resume will be reviewed within 24 hours!
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
Job Summary
Full Time
Business Services
$58k-72k (estimate)
04/26/2024
06/25/2024
michaelpage.com
NEW YORK, NY
500 - 1,000
1976
Product/Brand/Service
RICHARD VICKERS
$200M - $500M
Business Services
Related Companies
About Michael Page International
Michael Page provides permanent and contract based recruitment services.
The job skills required for Service Desk Analyst include Customer Service, Technical Support, Service Desk, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Service desk analysts must also maintain support tracking systems.
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Service desk analysts provide technical support to customers and employees.
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Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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